Tech Support Specialist

School Overview:

Carroll School is a dynamic independent day school for elementary and middle school students who have been diagnosed with language-based learning disabilities, such as dyslexia.

Position Summary:

The mission of the Department of Information Systems and Technology (IS&T) is to anticipate and service the computing needs of the Carroll School community by hosting, overseeing, and supporting a variety of computing hardware, software and other Technology related services. The Tech Support Specialist provides computer support, installation, configuration and upgrades of software and hardware to laptops and desktops on both PC and Apple platforms.

Responsibilities:

· Assist with Network functionality and Wireless / VPN support.

· Work with training and troubleshooting software, applications and other academic tools and systems

· Assist in development, implementation, and enforcement of policies and procedures regarding academic software and hardware, reporting, database access, copyright and license compliance, backups, system security, project plans and status reports

· Assist with laptop imaging, upgrades, set up and Active Directory roll out

· Diagnose mechanical, hardware, software and system failures using established procedures

· Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions

· Provide support for A/V presentation, video conferencing and related equipment as needed

· Coordinate support and repair activities with select third party vendors

· Creation/maintenance/editing of user accounts (i.e. permissions, security, group policies)

· Support day-to-day Information Technology activities and projects

· Understand, support, maintain & enhance 3rd party web & desktop applications

· Assist with hardware inventory, troubleshooting, maintenance and support

· Assist with evaluating current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers

· Solve complex problems with innovative solutions and perform other duties as assigned

Qualifications:

· 4-5 years experience working in IT with progressively responsible IT support experience

· Solid experience with, and understanding of, technologies used in IT environments

· Proficient in Apple/Mac systems, Windows/PC systems, Networking, Active Directory, LAN/WAN

· Advanced understanding of Windows and Mac operating systems within an educational environment with solid skills in troubleshooting Windows 7 and OSX issues

· Ability to install and configure desktops, laptops, printers, scanners etc.

· Good interpersonal skills (oral & written),detail oriented, with strong documentation skills and highly organized

· Ability to lift computers, peripheral components and work under desks to access cables and connections.

· Work independently on routine or regular work assignments and collaborate with other available IS&T support services when required

· Ability to quickly and proactively gain an understanding of the business problems and deliver solutions and recommendations to solve issues

· Ability to manage multiple priorities with excellent customer service, technical, organizational, and communication skills

· Working knowledge and familiarity with Kaseya systems IT management software is a strong plus

The Carroll School offers a competitive salary & benefits package as well as professional development opportunities. The Carroll School is an equal opportunity employer.

Interested candidates should email cover letter, resume and letters of recommendation to: jobs@carrollschool.org or via mail to: Human Resources, 25 Baker Bridge Road, Lincoln, MA 01773